Sales Information and Terms and Conditions

Sforzin Illuminazione di Sforzin Guido (hereafter “Sforzin Illuminazione”) Tax Code SFRGDU39S29M163E, VAT No. IT00560250961 based in Paderno Dugnano Viale dell’Industria no. 21 registered at the Company Registration Office of Monza and Brianza (no. IT0800000004950), is the owner of the website http://www.sforzinilluminazione.com

 
Acceptance of the general conditions of sale.
1. The contract entered into between SFORZIN ILLUMINAZIONE and the customer is to be considered concluded with the acceptance, even if only partial, of the order by SFORZIN ILLUMINAZIONE. By placing an order in the various ways provided for, the Customer declares to have read all the information provided with this document and/or during the purchasing procedure, and to fully accept the general conditions and payment terms provided below.
2. If the customer is a Consumer (i.e. a natural person who buys the goods for purposes not related to his/her professional activity or does not make the purchase indicating in the order form a VAT number as defined in article 3, paragraph 1, point a) of the Consumer Code – hereinafter the “Consumer”), once the online purchase procedure has been terminated, SFORZIN ILLUMINAZIONE shall send the same by e-mail a copy of these Conditions of Sale in PDF format that the Customer can print or save and in any case retain, in accordance with the provisions of the Consumer Code in force on on-line selling.
3.  Any right of the Customer to compensation for damages or indemnification, as well as any contractual or non-contractual liability for direct or indirect damages to persons and/or property, caused by the failure of SFORZIN ILLUMINAZIONE to accept, even partially, an order, is excluded.
 
Purchase procedure
4. The Customer can only purchase the products present in the electronic catalogue at the time of placing the order which can be viewed online at (URL) http://store.dimensionedanza.com as described in detail in the corresponding information sheets. It is understood that the image accompanying a product information sheet may not be completely and fully representative of its characteristics but differ in terms of colour, size, accessories present in the figure. All purchase support information is intended as purely generic informative material, without reference to the actual characteristics of an individual product. The Customer may at any time request further information using the contact details provided in art. 33.
5. Correct receipt of the order is confirmed by SFORZIN ILLUMINAZIONE via an email reply, sent to the e-mail address indicated by the Customer. This confirmation message shall contain the Date and Time of execution of the order and a 'Customer Order Number', to be used in any further communication with SFORZIN ILLUMINAZIONE. The message includes all the data entered by the Customer who undertakes to verify their correctness and to promptly communicate any corrections, in accordance with the procedures described in this document.
6. In the event of failure to accept the order, SFORZIN ILLUMINAZIONE ensures timely notification to the Customer.
 
Payment


7. Credit card
In the event of purchase of goods with payment by credit card, at the end of the online transaction the bank shall authorise only reservation of the amount concerning the purchase made. The amount relating to the order processed, even partially, shall actually be charged to the Customer's credit card only upon communication to SFORZIN ILLUMINAZIONE by the courier of effective delivery of the goods ordered. If this communication from the courier is not received or if the communication is not envisaged for certain types of shipment, SFORZIN ILLUMINAZIONE, not being aware of a sure date of delivery of the goods ordered, reserves the right to charge the credit card on the day following product shipment. In the case of orders containing one or more products available on request, due to the long delivery lead times and expiry of the Credit Card authorisation, the credit card shall be charged after communication to the Customer of the expected delivery date and acceptance of the same by the Customer.
7.1 In the case of cancellation of the order, both by the Customer as well as in the event of failure to accept the same by SFORZIN ILLUMINAZIONE, SFORZIN ILLUMINAZIONE shall simultaneously request cancellation of the transaction and release of the amount reserved. Release timing, for certain types of card, depends exclusively on the banking system and can be as long as the natural expiry of the same (24th day from the date of authorisation). Once the transaction has been cancelled, the Customer acknowledges and expressly accepts that under no circumstances can SFORZIN ILLUMINAZIONE be considered liable for any damages, whether direct or indirect, caused by a delay in the release of the amount reserved by the banking system.

7.2 SFORZIN ILLUMINAZIONE reserves the right to request additional information from the Customer (e.g. fixed telephone number) or transmission of a copy of documents proving ownership of the Card used. In the absence of the documentation requested, SFORZIN ILLUMINAZIONE reserves the right not to accept the order.
7.3 At no time during the purchase procedure is SFORZIN ILLUMINAZIONE able to know the credit card information of the purchaser, transmitted via secure connection directly to the website of the bank managing the transaction. No SFORZIN ILLUMINAZIONE computer archive retains such data. Under no circumstances, therefore, can SFORZIN ILLUMINAZIONE be held liable for any fraudulent and improper use of credit cards by third parties at the time of payment of the products purchased.
 
 
9. Advance Bank Transfer

The Advance Bank Transfer form of payment may not be used on all articles in the catalogue. Any limitations are clearly marked inside the shopping cart. When paying by Advance Bank Transfer, the contents of the Customer's order may be retained until receipt of evidence of the bank transfer, to be sent to Sforzin Illuminazione (by fax or e-mail) by and not beyond 3 working days from the date of acceptance of the order. The shipment of the contents of the order will occur only upon the actual credit of the due sum to the current account of Sforzin Illuminazione which must occur within 7 working days from the date of acceptance of the order. Once those deadlines have passed, the order will be deemed to be automatically cancelled.

The payment reason for the bank transfer must include:

•          the order reference number;

•          the date of making the order;

•          the name and surname of the person making the order. 

10.Shipment delivery on checkout
The form of payment on the mark can only be used on dispatches in Italian territory or on the withdrawal of the goods at our headquarters in Paderno Dugnano.
The payment option can be chosen for a maximum payment of € 1500

 
11. Purchases via PayPal
In the case of purchase of goods using the PayPal payment method, on termination of the online transaction, PayPal shall immediately charge the amount corresponding to the purchase made.
11.1 In the case of cancellation of the order, both by the Customer as well as in the event of failure to accept the same by SFORZIN ILLUMINAZIONE, simultaneously with the cancellation the amount corresponding to the goods cancelled shall be credited to the PayPal account of the Customer. The timing of crediting on the payment instrument chosen within the PayPal account depends exclusively on PayPal and on the banking system. Once the amount has been credited on the PayPal account, under no circumstances can SFORZIN ILLUMINAZIONE be considered liable for any damages, whether direct or indirect, caused by crediting delays due to PayPal or the banking system.
11.2 SFORZIN ILLUMINAZIONE reserves the right to request additional information from the Customer (e.g. fixed telephone number) in order to prove effective ownership of the PayPal account. In the absence of the documentation requested, SFORZIN ILLUMINAZIONE reserves the right not to accept the order.
11.3 At no time during the purchase procedure is SFORZIN ILLUMINAZIONE able to know the credit card information of the purchaser or information concerning other methods chosen within PayPal. Under no circumstances, therefore, can SFORZIN ILLUMINAZIONE be held liable for any fraudulent and improper use of credit cards by third parties at the time of payment of the products purchased.
 

Delivery methods and costs

12. For each order made Sforzin Illuminazione issues an invoice for the shipped material, sending it by e-mail to the person making the order, in accordance with existing regulations. For the issuance of the invoice, reliance will be placed upon the information provided by the Customer at the time of making the order. No change to the invoice will be possible after issuance of the same.

13. Delivery costs are paid by Sforzin Illuminazione subject to any Transportation Cost Contributions, explicitly highlighted at the time of making the order. Payment for the goods by the Customer will be made using the method chosen when making the order. No additional fees are due from the Customer with respect to the total of the order.

14. No liability may be attributed to Sforzin Illuminazione in the event of a delay in processing the order or in delivering what has been ordered.

15. The delivery of what has been ordered is understood to be made at street level unless:

•          otherwise communicated by our customer services

•          otherwise provided in the product data sheet

•          the explicit delivery to the floor is purchased, where provided

16. At the time of delivery of the goods by the courier, the Customer is required to check:

•          that the number of packages in the delivery corresponds with what is indicated in the transportation document sent in advance by e-mail;

•          that the packaging is intact, undamaged and not wet or in any way altered, also in the sealing materials (sticky tape or metal straps).

Any damage to the packaging and/or to the product or the lack of correspondence of the number of packages or the indications must immediately be disputed, affixing the RESERVE OF WRITTEN CONTROL (SPECIFYING THE REASON FOR THE RESERVE, e.g. "packaging broken", "packaging crushed", etc.) on the courier's delivery documents. Once the courier's document has been signed, the Customer may not make any dispute regarding the exterior characteristics of what has been delivered.

Any problems relating to the physical integrity, correspondence or completeness of the products received must be reported within 7 days from the delivery, in accordance with the methods set out in this document.

17. In the event of a failure to collect, within 5 working days, the material awaiting collection at the warehouses of the courier due to the repeated impossibility to deliver to the address indicated by the Customer at the time of the order, the contents of the order will be returned to the warehouses of Sforzin Illuminazione.

 
Right of withdrawal
18. Pursuant to the Consumer Code, if the Customer is a Consumer, the same has the right to withdraw from the purchase contract for whatever reason, without the need to provide an explanation and without any penalty, except as indicated in points 19, 20 and 21 below.
19. The Customer has the right to withdraw from the contract within 14 days.

The period for exercising the right of withdrawal expires after 14 days from the day on which the Customer or a third party, other than the carrier and indicated by the Consumer, acquires physical possession of the goods.

To exercise the right of withdrawal, the Customer shall inform SFORZIN ILLUMINAZIONE using the contacts pursuant to art. 33 below, of his/her decision to withdraw from this contract by means of an explicit declaration (for example, letter sent by post, fax or e-mail). To this end, the Customer may use the withdrawal form which can be downloaded at the following address Document of Return

In order to respect the withdrawal deadline, it is sufficient for the Customer to send notification concerning exercise of the right of withdrawal before expiry of the withdrawal period.

 If the Customer withdraws from this contract, SFORZIN ILLUMINAZIONE shall refund the Customer all payments made to SFORZIN ILLUMINAZIONE, including delivery charges (except for the additional costs deriving from the Customer's choice of a type of delivery other than the least expensive type of standard delivery offered by SFORZIN ILLUMINAZIONE), without undue delay and in any case no later than 14 days from the date on which SFORZIN ILLUMINAZIONE has been informed of the Customer's decision to withdraw from the contract. Such refunds shall be made using the same means of payment used by the Customer for the initial transaction, unless the Customer has not expressly agreed otherwise; in any case, SFORZIN ILLUMINAZIONE ensures that the Customer shall not incur any costs as a result of such refund.

The Customer acknowledges and expressly accepts that SFORZIN ILLUMINAZIONE shall have the right to suspend said refund until receipt of the goods, or until the Customer demonstrates to have returned the goods, if previous.

 The Customer shall return the goods or deliver them to SFORZIN ILLUMINAZIONE without undue delay and in any case no later than 14 days from date on which the same notified SFORZIN ILLUMINAZIONE of the intention to withdraw form this contract.

 The goods shall be returned intact, complete with all their parts and with the original packaging (bags and packages), kept and possibly used in accordance with normal due diligence, without signs of wear or dirt, in compliance with the conditions of points 20, 21 and 22 below. As provided for by art. 57, paragraph 2 of the Consumer Code, the Customer shall be responsible for the decrease in the value of the goods resulting from manipulation of the same other than that necessary to establish the nature, characteristics and functioning of the goods.

20.The right of withdrawal is nevertheless subject to the following conditions:
•          the right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only for a part of the product purchased; 
•         
•          by law, the shipping costs for returning the goods shall be borne by the customer;
•          shipping, until certification of receipt in the SFORZIN ILLUMINAZIONE warehouse, shall be under the full responsibility of the Customer;
•          in the event of damage to the goods during transport, SFORZIN ILLUMINAZIONE shall inform the customer (within 5 working days of receipt of the goods in its warehouse), in order to enable the latter to file a timely complaint with the courier chosen by the same and obtain a refund for the value of the goods (if insured); in this case, the product shall be made available to the customer for its return, at the same time cancelling the withdrawal request;
•          SFORZIN ILLUMINAZIONE shall not in any way be liable for damages or theft/loss of goods returned by uninsured shipment;
•         
21.Without prejudice to that provided for in this agreement and in art. 57, paragraph 2 of the Consumer Code, SFORZIN ILLUMINAZIONE shall refund the customer the full amount already paid through a cancellation procedure of the amount charged to the Credit Card or by Bank Transfer. In this latter case, the customer shall promptly provide the bank details with the IBAN code to obtain the refund (Current Account of the person the invoice has been made out to).

Warranty
22.All products sold by SFORZIN ILLUMINAZIONE are covered by the manufacturer's warranty and by 24 months warranty for defects of conformity, pursuant to the Consumer Code. To receive the warranty service, the Customer shall retain the invoice (or DDT) received via e-mail in PDF electronic format.
Exercising Warranty may involve requesting support from Authorised Service Centres present throughout the country and/or following the procedures illustrated in the documentation inside the product packaging.
23.The manufacturer's warranty is provided as illustrated in the documentation inside the product packaging. If, as a result of intervention by an Authorised Service Centre, the defect turns out not to be covered by the manufacturer's warranty, the Customer shall be charged all costs for verification and repair requested to the Authorised Service Centre, as well as transportation costs, if incurred by SFORZIN ILLUMINAZIONE.
24.The 24-month warranty pursuant to the Consumer Code applies to products exhibiting defects of conformity, provided that said products have been used correctly, in accordance with their intended use and as provided for in the technical documentation. This warranty is reserved for private Consumers (natural persons who purchase goods for purposes not related to their professional activity or making the purchase without indicating a VAT number in the order form). In the event of a defect of conformity, SFORZIN ILLUMINAZIONE shall, without any charge to the customer, restore conformity of the product by repair/replacement or a price reduction, up to termination of the contract. If, as a result of an intervention by an Authorised Service Centre, the fault turns out not to be a defect of conformity pursuant to the Consumer Code, the Customer shall be charged all costs for verification and repair requested to the Authorised Service Centre, as well as transportation costs, if incurred by SFORZIN ILLUMINAZIONE
25.Replacements in the case of dead-on-arrival products shall take place only if expressly provided for by the manufacturer. Product replacement or repair times depend exclusively on the policies of the manufacturer.
26.If, for any reason, SFORZIN ILLUMINAZIONE is unable to return to its Customer a product under warranty (repaired or replaced), the same may, at its discretion, refund the amount paid, taking into account the use of the goods, or replace the same with a product with the same or better characteristics.
27.Product repair or replacement times depend exclusively on the policies of the manufacturer and no damages may be claimed against SFORZIN ILLUMINAZIONE for any delay in carrying out repairs or replacements.
28.In cases in which application of warranty involves the return of the product, the product shall be returned by the Customer in its original packaging, complete with all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.); to limit damage to the original packaging, it is recommended to insert it in a second box; in any case, affixing of labels or adhesive tape directly on the original product packaging should be avoided.
The Customer shall be provided with a product return authorisation number (ARP) to be indicated on the outside of the packaging, following the instructions provided in the authorisation e-mail.
 
Intellectual and industrial property rights
29. SFORZIN ILLUMINAZIONE informs its customer that the website, as well as all trademarks and distinctive signs used by SFORZIN ILLUMINAZIONE in connection with the sale of products, is protected by applicable intellectual and industrial property rights and that any reproduction, communication, distribution, publication, modification or transformation, in any form and for any purpose, of the contents of the website, trademarks and distinctive signs used by SFORZIN ILLUMINAZIONE (such as, but not limited to, works, images, photographs, drawings, dialogues, presentations, music, sounds, videos, graphics, colours, website features and design) is prohibited.
30. SFORZIN ILLUMINAZIONE accepts no liability whatsoever with regard to trademarks and other distinctive signs appearing on products sold by the same on the website, with respect to which the Customer does not acquire any rights upon conclusion of the contract.
 
Privacy
31.The personal data requested when placing the order are collected and processed in order to satisfy the express requests of the Customer and shall not, under any circumstances and for any reason, be given to third parties. SFORZIN ILLUMINAZIONE warrants to its customers compliance with legislation on the processing of personal data, regulated by the privacy code pursuant to Legislative Decree no. 196 of 30.06.03.
 
The Data Controller is: SFORZIN ILLUMINAZIONE
 
Information and Complaints
33.All complaints shall be addressed to  SFORZIN ILLUMINAZIONE

 
Applicable law
34.The sales contract between the Customer and SFORZIN ILLUMINAZIONE is deemed to be concluded in Italy and is governed by Italian law. For the resolution of any disputes arising from the conclusion of this on-line sales contract, if the Customer is a consumer, territorial jurisdiction lies with the Court of his/her place of residence; in all other cases, territorial jurisdiction lies exclusively with the Court of Milan, with the exclusion of concurrent or alternative places of jurisdiction.

 

Sforzin Illuminazione warehouse will be closed for summer holidays from 09/08/2014 to 31/08/2014. For all orders done before 31/07/2014 for goods which are in stock, items will be dispatched before closure. For the others, dispatch will be done as soon as we'll be back to the office in September.